Privacy Policy
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Privacy Policy
Effective date: September 27, 2026
Pineapple Plumbing LLC (“Pineapple Plumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit pineappleplumbingchs.com, contact us, or use our plumbing services, how we use and share it, and the choices you have.
1. Information We Collect
Information you give us. When you request service, book an appointment, call or text us, sign up for our newsletter, join our referral program, or apply for a job, we may collect your name, email address, phone number, service address, company name, the details of your plumbing issue, preferred dates, and anything else you choose to share.
Information collected automatically. When you visit our website, we and our service providers may collect basic technical information such as your IP address, browser and device type, pages visited, time on site, and the website that referred you. This is collected through cookies and similar tools, including Google Tag Manager and Google Analytics.
2. How We Use Your Information
- Schedule, perform, and follow up on plumbing services you request
- Respond to your questions, quotes, and service requests
- Send appointment confirmations, reminders, arrival updates, and invoices
- Send newsletters, promotions, and referral program updates if you opt in
- Review job applications
- Improve our website, services, and advertising
- Protect against fraud and comply with legal obligations
3. Text Messaging (SMS)
If you give us your mobile number and agree to receive text messages, Pineapple Plumbing may text you about appointment scheduling and reminders, technician arrival updates, service follow-ups, estimates, invoices, customer care, and, if you opt in, promotional offers.
- Consent to receive texts is not a condition of purchasing any service.
- Message frequency varies based on your service and interactions with us.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at info@pineappleplumbingchs.com or +1 843-739-7438.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers who help us operate, such as website hosting, email, scheduling and customer management software, phone and text messaging platforms, payment processors, and analytics providers. They may use your information only to provide services to us.
- Legal and safety reasons, when required by law, subpoena, or to protect the rights, property, or safety of Pineapple Plumbing, our customers, or others.
- Business transfers, if Pineapple Plumbing is involved in a merger, acquisition, or sale of assets.
5. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to measure our marketing. We use Google Tag Manager and Google Analytics, and our pages may include embedded Google Maps and Google reviews. These providers may set their own cookies and process data under their own privacy policies.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Some parts of the site may not work properly without cookies.
6. Data Retention and Security
We keep personal information only as long as needed for the purposes in this policy, such as maintaining service records, warranties, and tax and accounting records, or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
7. Your Choices
- Unsubscribe from marketing emails using the link in any email.
- Stop text messages by replying STOP.
- Ask us to access, correct, or delete the personal information we hold about you by contacting us below. We may need to keep certain records for legal or business reasons.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Third-Party Links
Our website may link to other websites, such as social media pages and review sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
Pineapple Plumbing LLC
503 N Commodore Way
Summerville, SC 29483
Email: info@pineappleplumbingchs.com
Phone: +1 843-739-7438